The growing social media wave isn’t ending anytime soon and most business owners know they need to be online and social to remain visible. What isn’t so well understood is that:
Yes, 3 years…
You should get your social media accounts set up from the inception of your business. Or, if possible, well in advance of launching. Pre-launch marketing is often more successful than launch marketing, as people love to feel they know about something before most other people! Your target audience is hanging around in one or more of the popular social networks – work out which ones they are and get your profiles up and running so you can start to:
1. Connect with your target audience
Social media provides a way for you to have an open two-way channel for communication with your prospects and customers. Whether you are there or not, your prospective customers are looking to social media first to connect with you. So be there.
3. Improve client retention
The open communication and convenience of social media is extremely conducive to building deeper relationships with your clients. When people have an opportunity to connect with you or provide feedback, it makes them feel like they have a voice and when you respond in a prompt and professional manner, you boost customer loyalty, which means better client retention.
4. Increase traffic and conversions on your website
Each time you include a link to your website in a social media post, you’re creating new points of entry for viewers to get to your website. The more time they spend in contact with you, via social media and then via the website, the more likely they are to convert into a customer.
5. Open up opportunities for sharing
If you have a marketing message that you want to convey to your audience as quickly as possible, all you have to do is post it to your social media account. The benefit here is that your followers see you as a person just like them, making you stand out more in their minds and you can get the message out too them quickly. If there is a blog post you just wrote - post it. If something has gone really well – post it. If your operational hours have changed – post that too!
6. Keep track of your competitors
Watching your competitors’ activities might should a little creepy but it not only keeps you up to speed on what they’re doing, it provides extra insight into your business’ advancements. Having access to this information, you can compare your competitors’ business actions to yours and use that knowledge to improve your business strategies to stay ahead of the curve.
If you’re already in business and think you could be getting sales from social media, get started. At whatever stage you are at, create a social media plan, get your profiles set up and get posting!
Find our thoughts on everything to do with small business marketing here.